Ghaziabad: Using ICT for Masses
Ghaziabad, also known as the "Gateway to Uttar Pradesh", was founded in the year 1740 by vazir, Ghazi-ud-din, who called it Ghaziuddinnagar after his name. It was declared a district on 14th November 1976, and is now a part of National Capital Region (NCR) due to its close proximity to national capital New Delhi.

NIC in Ghaziabad

NIC District Centre, Ghaziabad came into existence in the year 1988 with an objective to create computer awareness amongst the people and to assist different government departments in computerisation & office automation for better and effective administration, management and planning. Since its inception, NIC Ghaziabad has been striving hard to put Management Information Systems in place and extend the benefits of ICT to the common man. With a motto to "reach the unreached", NIC Ghaziabad has rolled out a number of e-Governance applications to benefit the rural masses and people living in the remote areas of the district

e-Governance Applications

SULABH - is an IVRS (Interactive Voice Response System) based facility for rural community used for disseminating the information on treasury, old age, widow & disabled person pension, scholarships, FPS quota, financial assistance to villages for development work and status of Arms licenses applications over the telephone. People living in far flung and remote areas of the district are no longer required to visit government offices for the above mentioned information. The IVRS facility has provided a welcome relief to the senior citizens and the pensioners of the district who found it very difficult running around government offices to collect the status of their pension and other details.

The efforts have received widespread appreciation from the Hon’ble CM of Uttar Pradesh, the Chairman, Board of Revenue & the general public. The success of the project also prompted senior officers from other districts to visit Ghaziabad and study the project logistics for its replication in their respective districts.

Jan Mitra Ekal Seva Kendra - is a Single window interface for generation and delivery of different certificates (Income, Domicile, Caste, Character and Varisan certificate) at the tehsil level.

The tehsil offices issues various certificates, which are essential to apply for jobs, claim legal benefits, prove identities/heirship etc. Meeting large requirements of such certificates and that too time bound and legible was a tedious task for the administration. The web enabled G2C interface "Jan Mitra-Ekal Seva Kendra" developed by NIC-UP, in the local language (Hindi), is a solution based on integration of various types of services for issuance of certificates for different departments at a single point in a professional and citizen friendly environment

The project envisages various direct/indirect social as well as economic benefits to the citizens -

  • The status of the application is available on the Internet (http://
  • Certificates available in Hindi or English on charge basis
  • Saving in time and cost due to reduced number of visits of the applicant to the Tehsil Hqrs.
  • The system has created transparency, efficiency & accountability
  • A neatly printed certificate improves quality of service and increased Citizen satisfaction
  • More than 500 certificates are being issued per week.

Bhulekh - Ghaziabad was one of the first few districts in Uttar Pradesh to have successfully implemented Land Records Computerization in all the four tehsils of the district. Computer generated copies of Record of Rights (RoR) are being distributed to farmers, land owners and other institutions from the Tehsil Computer Centre.

Arms License Monitoring Information System : This system has been developed to monitor information of the license holders in the district. There are two separate modules - One module deals with the registration part of the licenses and second part handles management of existing licenses.

Examination Results : An IVRS based results announcement system for UP Board results was also implemented this year for the benefit of the students of the district. More than 3000 calls were addressed through this system in one day.

In addition to these, several state and central level projects including Court, DRDA, Treasury, Transport computerisation, AGMARKNET, Public Grievances System, Recovery Certificate Monitoring System and many more, have been implemented in the district.

District IT Infrastructure : NIC District Centre, Ghaziabad is equipped with high-end servers & clients for development and hosting of applications. The district website provides valuable information on the projects and IT initiatives in the district. A LAN of about 70 nodes has been established encompassing the collectorate and Vikas Bhawan to strengthen the e-Governance activities in the district.

Future Plans

  • Hindi text to voice conversion for better services to local public over IVRS
  • SMS facility for pensioners
  • Installation of Touch Screen Kiosks
  • Delivery of authentic copy of ROR to the farmers at their doorstep, through courier.